Support

How can we help?

Email support@onrepeatstats.com with questions, problems or requests. Include the email address you sign in with.

FAQ

How do I get my listening history into OnRepeat?

Request an export from your music service, then upload it on the Imports page. Our guides walk through it for Apple Music, Spotify and Last.fm.

What can I import?

• Apple Music: the ZIP from Apple’s privacy site, as it is (its Apple Music - Play History Daily Tracks.csv). Guide
• Spotify: your Extended streaming history ZIP, as it is (its Streaming_History_Audio files). Guide
• Last.fm: your scrobbles CSV from lastfm.ghan.nl. Guide
• Something else? Email support@onrepeatstats.com and tell us what you’d like to bring in.

ZIPs are opened on your device and only your listening history is uploaded. Single CSV and JSON files can be up to 100 MB. Keep the tab open until uploads finish; imports then continue in the background.

What if I upload the same history twice?

Plays aren’t counted twice. You can upload an export again, or a newer one that overlaps it, and OnRepeat only adds what’s new.

How does Apple Music detection work?

Connected accounts are checked for new plays about every five minutes. Apple’s recently played list can be delayed and may skip repeats, so detected plays and their times are estimates. Importing an Apple Music export later replaces them with Apple’s own totals.

Does Spotify update live too?

We’d love to offer live Spotify tracking, but Spotify’s API access rules are extremely restrictive for independent developers, so we can’t support it right now. For now, upload a fresh Spotify export to catch up; only new plays are added.

What happens to my data?

It stays yours. We never sell it or use it for ads. Download all of it whenever you like from Your data, or delete your account and everything goes, the files you uploaded included. The privacy policy has the details.

How do I sign up?

Accounts are by invitation for now. Ask for an invite by email, with the address you’d like to use. Once it’s invited, create your account with that address on the website or in the app, and use the same email and password in both.

Will OnRepeat cost money?

Yes. OnRepeat is $9.99 a year after a 1-month trial: our launch price, which you keep for as long as you stay subscribed (it will go up to $14.99 a year for new subscribers). You subscribe in the app, through the App Store, and cancel any time in your device’s Settings. If you stop paying, your history is kept for 12 months, you can download it any time, and the app still opens to show what’s already on your device.

How do I delete my account?

In the app, go to Settings, Account, Delete account and data. On the website, use Your data. It deletes your account, your history and the files you uploaded right away, and can’t be undone. See the privacy policy for everything it removes.